Contact Us
This is the page to use if you want to contact the Betting Not On Gamstop team about something you have read on bcgardencreations.co.uk. We publish research-based guides to betting sites not on GamStop for UK readers. Below you will find what we can help with, what we can't, and where to go for problems with a bookmaker or for gambling support.
Please note: we are an independent comparison site, not a bookmaker. We do not hold accounts, take bets, process payments or handle withdrawals. We cannot see your account at any betting site.
What you can contact us about
- Corrections: a bonus figure, payment detail or rule on our pages looks out of date or wrong.
- Feedback: a guide was unclear, or you want us to explain a topic such as wagering requirements, KYC checks or each-way terms.
- Suggestions: a feature or market you would like us to cover.
- Partnership or press enquiries: please say who you are and what you are proposing.
- Privacy or site-use questions: see our Terms and Conditions first, as they cover most of these.
How to reach us
Use the contact route shown in the site header or footer, or the form or email address supplied alongside this page where one is displayed. We have not published a phone number or postal address here, so please be wary of anyone claiming to be us from another channel.
To help us respond quickly, include:
- The page address or title you are writing about.
- What you think is wrong, and the date you saw it.
- A link or screenshot of the bookmaker's own terms, if you have one.
We do not promise a response time. Where a correction is justified, we check it against the operator's current published terms and update the page.
Problems with a betting site: contact the operator first
If you have a dispute over a bonus, a delayed withdrawal or a verification request, we cannot resolve it for you. A sensible order of steps:
- Use the bookmaker's live chat or email, and keep copies of every message.
- Check the bonus terms you accepted, including wagering requirements, maximum bet limits, expiry dates and cashout caps.
- Make a formal complaint through the operator's complaints procedure, and ask for a written final answer.
- Check which regulator or dispute service the operator names in its terms. Sites outside Great Britain's licensing system are not covered by UK Gambling Commission protections, and routes for redress may be limited.
That last point matters. A site accepting British customers is not the same as being authorised by the UK Gambling Commission to serve them. For more on how we approach this, read About Us.
Our featured operators
We feature a ranked selection supplied by our publisher, including Tenobet, Trixino and Betninja. Offers and terms change often, and bonuses advertised in euros or dollars may involve currency conversion for GBP customers. Always read the current terms on the operator's own site. If you spot a mismatch with what we show, tell us and we will review it. Our casino coverage sits on a separate page: non GamStop casinos.
Commercial relationships
We may earn commission if you join a site through a link on our pages. Commission does not decide where an operator is placed or how we describe it, and every recommendation comes with limitations. We have not tested operators with our own accounts and money; our pages are based on research and review of published information, checked as of 1 October 2026.
If gambling is causing you harm
If betting is affecting your finances, relationships or mood, please step back and get support. GamCare offers free, confidential help through its National Gambling Helpline on 0808 8020 133. You can also use GAMSTOP to self-exclude from UK-licensed sites, and blocking software to restrict gambling sites on your devices. Gambling should never be treated as a source of income or a way to solve money problems. Our Responsible Gambling page explains deposit and loss limits, self-exclusion and where to find help.
You must be 18 or over to use gambling sites. We cannot respond to requests that ask us to help bypass a self-exclusion.